PRIVACY & TERMS OF USE

OUR COMMITMENT TO PROTECTING YOUR PERSONAL INFORMATION

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Grey Rock Casino is committed to maintaining the accuracy, confidentiality, security, and privacy of your personal information.  The purpose of this policy is to describe the practices that apply to our website and overall operations, and how personal information (broadly defined as information about an identifiable individual) is collected, used and protected.  Personal information, such as a name, mailing or email address, telephone number, demographic information, date of birth, visit data, personal interest or information we are required to obtain by gaming licensing jurisdiction will only be collected with your knowledge and permission.  You can visit our website without revealing your identity or provide any personal information.  In which case, anonymous session data will be gathered to determine website usage analysis and provide business statistics that will allow us to make changes as necessary.   Information that is requested on the website is only obtained if voluntarily supplied by the individual.

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Personal information about you will only be accessible to authorized Grey Rock Casino employees and representatives who require access to this information in the performance of their duties.  Grey Rock Casino maintains security standards, systems, and procedures to help prevent unauthorized access to, or loss or misuse of, confidential information about you. Our technology is updated regularly and tested to improve the protection of our information about you and to maintain the integrity of our information and the safety of our customers while at Grey Rock Entertainment Center.

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COLLECTION AND HANDLING OF INFORMATION

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Before collecting your personal information, or at the time of collection, we will explain the reason for collecting the information and obtain your consent.  It will only be used for the purpose for which it is collected from you.  With your permission, we may collect personal information from you in person, over the telephone, by mail, or through the Internet.  Any personal information provided is managed according to the Right to Information and Protection of Privacy Act of New Brunswick (RTIPPA NB) and other applicable legislation.  The information is used only for the purpose for which it was collected or for a consistent purpose, kept only for the length of time necessary to fulfill the purpose for which it was collected or as per the RTIPPA NB.  Your information is kept confidential and secure and is not disclosed to anyone outside of the company or other third parties without your consent unless required by law or regulation.

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HOW YOUR INFORMATION IS USED

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With your permission, your information may be used to identify you, administer the Totem Rewards program and promotions, award payment of large prizes of $10,000 or more as per FINTRAC requirements, establish and maintain a relationship with you, assist in responsible gaming or self-exclusion programs, process  payment or booking information particularly for tournament play, protect against error and fraud, comply with legal and/or regulatory legislation, assist in a medical or security situation, qualify to enter contests, complete surveys/comment cards on programs and services, publish (or announcing) winners as per terms and conditions of a specific contest,  event or release form.

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SHARING INFORMATION

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Grey Rock Casino will not sell your personal information to third parties for any purposes other than disclosed and approved by you, except where required by law. Personal information is collected for the provision of services and email addresses will not be provided to any third parties that are not required for delivery of the requested service.  In limited circumstances, Grey Rock Casino may secure outside organizations to carry out specialized activities like data processing, customer services, or to administer the delivery of products or services.  Our trusted suppliers may at times be responsible for processing and handling some of the information received from you.  Only information necessary for the suppliers to carry out the service is provided.  Grey Rock Casino takes appropriate steps to ensure that protection and confidentiality of the information are maintained (while in third-party possession) and only used for the intended purpose.

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ACCESSING AND CHANGING YOUR PERSONAL INFORMATION

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You may access and verify your personal information at any time, upon written request and once your identity can be confirmed. To keep your information up to date, you may notify us in person of any corrections or updates required.  There may be instances when Grey Rock Entertainment Center may not be able to provide you with all of the personal information you request including when the information contains references to another person, if legal reasons do not allow it, or if it has already been removed or destroyed because it is no longer required for our purposes.  You may withdraw your consent at any time, subject to legal, contractual restrictions or within a reasonable timeframe by providing written notification to Grey Rock Casino.  In addition, you can also choose not to receive direct marketing or to receive information about promotions or services by mail, or by other means.  If you do not wish to receive mail, this can be indicated upon enrollment or you may withdraw your consent after you have signed up by visiting the rewards club desk in person.​

 

TOTEM REWARDS PROGRAM

 

Name, address, email address, telephone number, gender, and date of birth – This information is collected when you sign up for a rewards program at the Grey Rock Casino. This information is collected to offer you rewards in connection with your land-based games or other play and to communicate with you in relation to our rewards program, including by sending you push notifications about your offers (unless you opt out of such notifications), or geo-fenced promotions (unless you opt out of location services). We may also use your Personal information to customize our rewards to your demographic. You can cancel your rewards membership at any time by speaking with a guest services representative.

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LINKS TO OTHER WEBSITES

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Links to other related sites may be found throughout the Grey Rock Casino website.  Grey Rock Casino is not responsible for the content or other material (or lack thereof) of these websites.  We encourage you to review the site's privacy policy and disclaimers regarding the accuracy and reliability of the information found. We are not responsible for any cookies that the linked sites may put on your hard drive.

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COOKIES

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Cookies are small text files that identify an individual computer's browser entering a website, to facilitate and recognize a user's access to, and use of, the site.  Grey Rock Casino may use cookies for the above-mentioned purpose.  You may change your settings on your web browser to disallow cookies or to warn you when cookies are used.

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CONTACT INFORMATION

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For information regarding Grey Rock Casino’s Privacy Policy, please contact us by sending an email/telephone to info@greyrock-casino.com (506) 735-2820.  We will attempt to respond to your questions as soon as possible.

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DISCLAIMER & TERMS OF USE FOR WEBSITE

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Access and use of this website is your acceptance of and compliance with the terms governing the Grey Rock Casino website as detailed below.

This website was developed for and is intended to provide general information about the Grey Rock Casino.

The content shown on this website is protected by copyright and is the corporate property of Grey Rock Entertainment Center Inc.  The transmitting, modifying, copying, re-posting, or distributing of any of the website content is prohibited without the written consent of Grey Rock Entertainment Center Inc.  However, users are allowed to make a single copy of any of the information found on this website as long as the URL (www.greyrockcasino.com) is clearly visible on the material annotating its source.

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For the convenience and interest of its users, Grey Rock Casino provides links to third-party sites.  However, linking to these third-party sites is at the user's own risk, as Sonco has no control over the content of these third-party sites and therefore assumes no responsibility in this regard. 

 

Grey Rock Entertainment Center will endeavor to keep its website content accurate and current.   However, changes will be made to the website from time to time without notice which may impact upon the accuracy and completeness of the information at any given time.